Ok, I don’t generally rant…(my wife thinks differently)…..but the unified Autodesk login is a total mess. Now it maybe that is has a lot to do with legacy login details when I was at Excitech (reseller). When I moved to HOK, I had to jump through all sorts of hoops to get it fixed. Finally it got is resolved. Then this year when I logged into the Subs centre I only saw a fraction of what I was supposed to see. Today, I can’t login at all!!!! Try to reset the pass word but “Computer says No!”….so what does this mean….well I can’t login to the Subs centre, I am locked out of the Cloud & I can’t access anything on the Autodesk Labs website. A wasted afternoon.
5 comments :
Hi David.
We're very sorry for the inconvenience that you've been receiving within the Subscription Center and would like help get everything sorted out accordingly. Can you please send me a "ask us a question" on our blog site: autodeskcare.com, and include your email address so that we can take this offline / troubleshoot accordingly.
Welcome to the Dark Side Luke!
I think this may be thanks to the "unification" (migration of some services to Unified) going on at the moment.
Had the same yesterday, tried a password reset (failed) then got in ok today.
Complicated by Support response related to a mistake I made with sign in arriving at the same time!
Just click the "I forgot my username".
It worked for me since it gave me a username I completely forgot I had with Autodesk.
Interesting - I had almost exactly the same thing happen to me last year and it took months and eventually the intervention of my reseller to get it fixed.
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