If you don’t know what Knowledgesmart is, you should check it out! I was speaking with Robert Manna last week and like me, he has found it invaluable to assess staff abilities. Knowledgesmart is great for understanding skills gaps. More detail can be found at the Knowledgesmart website.
Anyway, I got an email from Rory Vance from Knowledgesmart on Friday saying that they have produced a series of blog articles, which explain how to use the various tools in the KS admin dashboard. Be sure to check the blog….http://the-knowledgesmart-blog.blogspot.com/